Payment Policy

At Fragranceza, we aim to provide a secure and convenient payment experience. This Payment Policy explains the payment methods, transaction procedures, and payment-related terms applicable to purchases made through our website, https://fragranceza.com.

1. Accepted Payment Methods

Fragranceza accepts the payment methods displayed and available at checkout.

Available payment options may include:

Credit cards
Debit cards
Digital wallets
Other supported online payment methods

Payment methods may vary depending on your location and availability.

Please check the checkout page for the payment options currently available for your order.

2. Payment Processing

All payments must be successfully completed or authorized before an order can be processed.

When placing an order:

Select your preferred available payment method.
Provide accurate payment and billing information.
Complete the payment authorization process.
Wait for your order confirmation.

Once your payment is successfully processed, you will receive an order confirmation email.

3. Pricing and Currency

All product prices are displayed in the currency indicated on our website or at checkout.

The final order amount may include applicable shipping charges, taxes, or other fees, where relevant.

The total payable amount will be displayed before you complete your purchase.

Fragranceza reserves the right to update product prices and promotional offers at any time, without affecting orders that have already been accepted, except where an adjustment is required by law or to correct a pricing error.

4. Payment Security

We take reasonable measures to protect payment-related information.

Payments are processed through secure third-party payment providers and payment gateways.

Fragranceza does not directly store your complete credit or debit card details on its website. Payment providers handle sensitive payment information according to their own security standards and privacy policies.

5. Failed or Declined Payments

If your payment is declined, unsuccessful, or cannot be verified:

Your order may not be confirmed.
You may need to try another available payment method.
Please verify that your billing and payment details are correct.
Contact your bank or payment provider if the issue continues.

Fragranceza is not responsible for payment declines caused by banks, card issuers, or third-party payment providers.

6. Duplicate or Pending Transactions

Sometimes a payment may appear as pending or temporarily authorized by your bank even if an order has not been successfully completed.

If you notice a duplicate charge or an unfamiliar transaction related to your purchase, please contact us with your order details.

We will review the transaction and assist you accordingly.

7. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method used for the purchase.

Refunds are processed within 5 business days after the returned item has been received and inspected and the refund has been approved.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

For complete information about return eligibility and refund procedures, please review our Return & Refund Policy.

8. Taxes and Additional Charges

Applicable taxes, duties, and other charges will be displayed at checkout where required.

For international purchases, additional customs duties or import charges may apply depending on the destination country's regulations.

Unless otherwise stated, customers are responsible for applicable charges imposed by their local authorities.

9. Fraud Prevention and Order Verification

To protect our customers and business, Fragranceza may review or verify transactions that appear suspicious or require additional confirmation.

We reserve the right to hold, reject, or cancel an order where there are reasonable concerns about unauthorized payment activity or suspected fraud, subject to applicable laws.

If payment has already been collected for an order that is cancelled, an appropriate refund will be arranged.