Refund policy

At Fragranceza, customer satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Please review our return and refund guidelines below.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible, your item must meet the return conditions outlined in this policy.

2. Return Conditions

To qualify for a return, the following conditions must be met:

The item must be unused, unopened, and in its original condition.
The original packaging, including boxes, seals, and accessories, must be intact.
The product must be returned with all original components and materials.
Proof of purchase or an order confirmation must be provided.
Fragrances that have been opened, sprayed, used, or tested are not eligible for return due to hygiene and product safety considerations.

Items showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return.

3. Non-Returnable Items

The following items are generally not eligible for return:

Opened or used fragrances.
Products with broken or removed seals.
Items damaged due to improper handling after delivery.
Gift cards and other non-returnable items, where applicable.

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and assist you.

4. How to Request a Return

To initiate a return, please email us at help@fragranceza.com with:

Your order number.
The item you wish to return.
The reason for the return.
Clear photographs, if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization and instructions from our team.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 5 business days to your original payment method.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or another applicable legal requirement.

6. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at help@fragranceza.com as soon as possible.

Include your order number and clear photographs of the item and its packaging. We will review your case and work toward an appropriate resolution, such as a replacement or refund.

7. Order Cancellation

You may request to cancel your order within 1 hour of placing it.

To request a cancellation, email us immediately at help@fragranceza.com with your order number.

Once the 1-hour cancellation window has passed, or if your order has already been processed or shipped, cancellation may no longer be possible. In such cases, you may contact us regarding the return options available under this policy.

8. Exchanges

If you would like to exchange an item, please contact our support team at help@fragranceza.com. Exchanges are subject to product availability and approval under our return conditions.