Terms of service

Last Updated: October 30, 2026

Welcome to Fragranceza! These Terms of Service govern your access to and use of our website, https://fragranceza.com, and any purchases made through our online store.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

1. General Conditions

By using this website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our website or products for any unlawful purpose or in violation of applicable laws and regulations.

We reserve the right to refuse service, restrict access, or cancel orders where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these terms.

2. Products and Descriptions

Fragranceza offers a selection of fragrances and related products.

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However:

Product images may vary slightly from the actual product due to lighting, photography, or screen settings.
Packaging and presentation may occasionally vary depending on product availability or manufacturer updates.
Product availability may change without prior notice.
We do not guarantee that every product will always be available.

If a product listing contains a significant error or an item becomes unavailable after an order is placed, we may contact you to discuss an appropriate resolution.

3. Pricing and Payments

All product prices are displayed on our website in the currency shown at checkout.

We reserve the right to update prices, offers, and promotions at any time without prior notice.

Payment must be completed using an available payment method at checkout.

By submitting an order, you confirm that:

The payment information you provide is accurate and authorized.
You are authorized to use the selected payment method.
All applicable charges associated with your purchase will be paid.

Orders may be held, reviewed, or cancelled if payment cannot be verified or if fraudulent activity is suspected.

4. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

You will receive an order confirmation after submitting your order. This confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to refuse, limit, or cancel orders for reasons including:

Product availability issues.
Incorrect pricing or listing information.
Suspected fraudulent or unauthorized transactions.
Errors in shipping or billing information.
Other legitimate operational or security reasons.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

5. Order Cancellation

Customers may request order cancellation within 1 hour of placing an order.

To request cancellation, contact us immediately at help@fragranceza.com and include your order number.

After the 1-hour cancellation window, or once an order has been processed or shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for further information.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes provided on our website or at checkout.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including carrier delays, customs procedures, weather conditions, or other unforeseen events.

Customers are responsible for providing accurate shipping information when placing an order.

Fragranceza cannot guarantee delivery to an incorrect address provided by the customer. If you notice an error in your shipping details, contact us as soon as possible.

Please refer to our Shipping & Delivery Policy for additional information.

7. Returns and Refunds

We want our customers to have a positive shopping experience.

Eligible purchases may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Fragrances must generally be unused, unopened, and in their original packaging to qualify for a return.

Approved refunds are processed within 5 business days after the returned product has been received and inspected.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

8. Promotions and Discounts

From time to time, Fragranceza may offer promotional codes, discounts, or special offers.

Promotional offers:

May be subject to specific eligibility requirements.
May have expiration dates or usage limitations.
Cannot necessarily be combined with other promotions.
May be modified or withdrawn where permitted by law.

Any additional conditions associated with a promotion will be communicated when the offer is presented.

9. Intellectual Property

All website content, including text, graphics, logos, design elements, images, and other materials, is owned by Fragranceza, its licensors, or relevant rights holders and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission, except where permitted by law.

Third-party brand names and trademarks displayed on our website belong to their respective owners. Their appearance does not imply ownership by or affiliation with Fragranceza unless expressly stated.

10. Prohibited Uses

You agree not to use our website to:

Engage in fraudulent, deceptive, or unlawful activities.
Violate any applicable laws or regulations.
Attempt unauthorized access to our website, systems, or customer information.
Introduce viruses, malware, or harmful code.
Interfere with website security or functionality.
Copy, scrape, or misuse website content without authorization.
Provide false or misleading order or payment information.

We reserve the right to restrict access or take appropriate action if these conditions are violated.

11. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.

These services are operated independently, and Fragranceza does not control their content, availability, or policies.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Disclaimer of Warranties

Our website and services are provided on an "as available" basis, to the extent permitted by applicable law.

We make reasonable efforts to maintain website accuracy and availability but do not guarantee uninterrupted access or that the website will always be free from errors.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

13. Limitation of Liability

To the extent permitted by applicable law, Fragranceza will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or mandatory consumer rights.

14. Indemnification

You agree to indemnify and hold Fragranceza harmless from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another party's rights, to the extent permitted by applicable law.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Please review our Privacy Policy for further details.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service when necessary.

Any changes will be published on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms, where permitted by law.