Shipping policy
Last Updated: October 30, 2026
At Fragranceza, we aim to provide a smooth and reliable shopping experience. This Shipping & Delivery Policy explains how your orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are typically processed within 2–4 business days after successful payment confirmation.
Processing time refers to the period between placing your order and handing it over to the shipping carrier.
Please note:
- Business days exclude weekends and public holidays.
- Processing times may vary during holidays, promotions, or busy periods.
- You will receive a shipping confirmation once your order has been dispatched.
2. Shipping & Transit Time
Once your order has been shipped, the estimated delivery time is 3–4 business days.
Shipping time refers to the period between dispatch and delivery to your provided shipping address.
Delivery times may vary depending on the destination, carrier operations, and other circumstances beyond our control.
3. Total Estimated Delivery Time
The estimated total delivery time is 5–8 business days, calculated as follows:
- Order Processing: 2–4 business days
- Shipping & Transit: 3–4 business days
- Total Delivery Time: 5–8 business days
These are estimated timeframes and not guaranteed delivery dates.
4. Shipping Costs
Fragranceza offers the following shipping rates:
- Standard Shipping: $9.99 per order.
- Free Shipping: Available on all orders over $100.
Orders totaling more than $100 qualify for free standard shipping. Orders of $100 or less are subject to the standard shipping charge of $9.99.
Applicable shipping charges will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, where available.
Please allow some time for tracking details to become active in the carrier's system.
You can use the provided tracking information to follow your shipment's progress.
6. Shipping Delays
Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Shipping carrier or logistics disruptions.
- Weather conditions or natural events.
- Customs inspections or clearance procedures.
- Public holidays and peak shopping periods.
- Incorrect or incomplete shipping information.
- Other unforeseen circumstances beyond our reasonable control.
We appreciate your patience if your order experiences an unexpected delay.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at help@fragranceza.com.
We will do our best to update the address before your order is processed or dispatched. However, changes cannot be guaranteed once an order has entered fulfillment or been shipped.
8. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking your delivery location, asking household members or neighbors, and contacting the shipping carrier.
If you are still unable to locate your package, contact us at help@fragranceza.com with your order number so we can review the situation and assist you.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
Include your order number and clear photographs of the product and packaging.
Our team will review your request and assist with an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
10. International Shipping & Customs
For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country's regulations.
Unless otherwise stated at checkout, customers are responsible for applicable customs duties and import charges.
Customs inspections and clearance procedures may also affect delivery timelines.
11. Contact Information
If you have any questions about shipping, delivery, or your order status, please contact us:
Store Name: Fragranceza
Email: help@fragranceza.com
Website: https://fragranceza.com
Thank you for shopping with Fragranceza. We appreciate your trust and look forward to serving you.